Kundenbefragung (EN)

Tool

Systematic collection of customer opinions and experiences through targeted questions

Customer Survey Process

flowchart TD   A[Planning] --> B[Questionnaire Development]   B --> C[Sample Selection]   C --> D[Data Collection]   D --> E[Data Cleaning]   E --> F[Analysis]   F --> G[Result Communication]   G --> H[Action Derivation]

In Context

  • Typically used together with market research strategies, customer feedback systems, and product development
  • Related to: Market Research, Customer Satisfaction, Product Feedback, Usability Testing
  • Example Use: Regular customer surveys to measure the Net Promoter Score (NPS)
Quelle: AI Generated