Mahnstufen (EN)
ConceptVarious stages of the reminder process from the first reminder to the final notice
Definition
Mahnstufen are the different stages of the reminder process that range from the friendly reminder to the final notice before legal steps. The first reminder should address the delay politely but clearly, while the second reminder should already point out possible consequences such as default interest. The step-by-step approach is important to preserve all legal options.
Reminder Process
stateDiagram-v2 [*] --> FirstReminder FirstReminder --> SecondReminder : Payment fails SecondReminder --> FinalNotice : Payment fails FinalNotice --> LegalSteps : Payment fails FirstReminder --> PaymentReceived SecondReminder --> PaymentReceived FinalNotice --> PaymentReceived PaymentReceived --> [*]
In Context
- Typically used together with accounts receivable management
- Related to: Default interest, collection, customer communication
- Example use: Invoice management in B2B