Reklamation (EN)

Reklamation

A complaint is the formal objection to defects in delivered goods or services with the demand for rectification, replacement delivery, or price reduction. It is created when the goods receipt inspection detects deviations from the order. A formal complaint should contain detailed descriptions of the defects and demand a clear solution from the supplier within a reasonable period.

Process Flow

flowchart TD     A[Goods Receipt] --> B{Inspection}     B -->|Deviations| C[Create Complaint]     B -->|No Deviations| D[Store Goods]     C --> E[Inform Supplier]     E --> F{Supplier Response}     F -->|Rectification| G[Re-inspect Goods]     F -->|Replacement Delivery| H[Inspect New Goods]     F -->|Price Reduction| I[Adjust Creditors]     G --> J{Inspection Successful?}     H --> J     J -->|Yes| K[Close Complaint]     J -->|No| L[Escalate Complaint]     I --> K     L --> K 

In Context

• Typically used together with goods receipt inspection, quality management, and supplier evaluation
• Related to: Warranty, Defect Notice, Invoice Cancellation
• Example use case: A company reports that 10% of delivered electronic devices do not function and demands replacement or price reduction