Stakeholder (EN)

Stakeholder Hierarchy

flowchart TD     A[Project] --> B[Internal Stakeholders]     A --> C[External Stakeholders]     B --> D[Project Team]     B --> E[Management Level]     B --> F[Other Departments]     C --> G[Customers]     C --> H[Suppliers]     C --> I[Regulatory Authorities]     C --> J[Public]          classDef internal fill:#f9f,stroke:#333,stroke-width:2px     classDef external fill:#bbf,stroke:#333,stroke-width:2px          class B,D,E,F internal     class C,G,H,I,J external 

In Context

• Typically used together with Project Planning, Risk Management and Communication Plan
• Related to: Interest Group Analysis, Expectation Management, Change Management
• Example use case: When implementing a new CRM system, sales employees, IT department, management and customers are the main stakeholders with different requirements and influence possibilities