Voicemail (EN)

Concept

Voice messaging system for callers when the called party is unavailable

Architecture

flowchart LR   A[Caller] -->|Call| B[FreePBX]   B -->|Unavailable| C[Voicemail System]   C -->|Message| D[Storage]   D -->|Notification| E[Email/SMS]   D -->|Retrieval| F[Web Interface]   D -->|Retrieval| G[Phone]   D -->|Retrieval| H[Email]

In Context

  • Typically used together with call forwarding and IVR
  • Related to: Call Center, Unified Messaging, Auto Attendant
  • Example use case: Business greeting with callback option
Quelle: AI Generated